Student Support Services

Student Support Services

Supporting Students Every Step of the Way

Our students enjoy excellent student support services provided by friendly staff. Duke College campus reception also serves as a Student Service Centre with our specialist staff to give you information and advice regarding admissions, enrolment, progression, deferment and completion of courses including:

• Payment of fees, other charges
• Processing of enrolments
• Refunds
• Enrolment and re-enrolment enquiries
• Processing of enrolments
• Student records, including assessment and course completion information
• Accepting student requests for documentations, Students Cards, letters, statement of results, etc.
• Processing credit transfers and RPL
• Receiving student’s complaints and appeals
• Processing deferment, suspension and student initiated cancellation of studies

Student Welfare Staff

For other matters, Duke College has a dedicated team of student support staff and a student welfare officer to look after the student needs. Student may seek the following services:

• Information about transport, accommodation, public services, life in Sydney.
• Career advice.
• Resume preparation
• Student extracurricular activities.
• Medical care and health insurance.
• Personal matter consultation.
• Rights and responsibilities of international students.
• General information and enquiries.

Critical incident or emergency

Duke College has a designated staff member who Duke College students can contact in case of a critical incident or emergency.

Contact No.

+61 2 9687 3200

After hours this number will divert to Campus Manager’s mobile number. Students should contact us if they find themself in critical incidents or emergencies, which include but are not limited to:

• Medical emergencies involving a student
• Critical illness of a student.
• Sexual Assault
• Mental Health Crisis
• Drug / Alcohol Overdose
• Campus Disturbance / Riot
• Fire / Explosion with Injuries or Significant Damage
• Natural Disasters (in Australia and overseas)
• Accidents/ Crashes
• International Hostage Situations/ Kidnappings
• National Emergencies
• Hate/Bias